Refund policy

Returns

We have a 14-day return policy. This means you have 14 days after receiving your order to request an eligible return.

To be eligible for a return, the item must be in substantially the same condition as when you received it and, where possible, in its original packaging. You will also need proof of purchase.

For live plants, please contact us before attempting to return the plant. Plants must not have been repotted, divided, propagated, pruned or otherwise materially altered after delivery, other than what is reasonably necessary to inspect them.

To request a return, contact us at info@anthoculture.com.

If your return is accepted, we will provide instructions on how and where to send your item. Items returned to us without first requesting a return may not be accepted.

Return postage

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item to us.

If an item is damaged, defective, incorrect or materially not as described when it arrives, AnthoCulture will cover reasonable return postage where a return is required.

We do not charge a restocking fee.

Damages and issues

Please inspect your order as soon as possible after delivery and contact us promptly if an item arrives damaged, defective, incorrect or materially different from its description.

Where possible, please include clear photographs of the plant, packaging and any damage so that we can assess the issue quickly.

If there is a problem for which we are responsible, we will work with you to provide an appropriate remedy, which may include a replacement, refund or return at our expense.

Live plants and plant care

Live plants are perishable goods and their condition can change after delivery.

We cannot accept responsibility for damage that occurs after delivery as a result of inappropriate care or environmental conditions, including overwatering, underwatering, unsuitable temperatures, excessive or insufficient light, pest infestation occurring after delivery, physical damage, inappropriate repotting or other neglect.

This does not affect your rights where a plant was already faulty, damaged or materially not as described when supplied.

If you have any questions about caring for a plant purchased from us, please contact us and we will be happy to provide guidance.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you can request a return for an eligible item and place a separate order for the replacement.

Cancellation and statutory rights

Your statutory consumer rights are not affected by this policy.

Where you have a statutory right to cancel an eligible order, please contact us within the applicable cancellation period.

Certain perishable goods may be exempt from ordinary change-of-mind cancellation rights. Where a statutory cancellation right applies, we will comply with the applicable requirements concerning returns, refunds and standard delivery charges.

Nothing in this policy limits your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to your statutory rights.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds within 10 business days of approval and will always comply with any applicable statutory refund deadline.

Where required by law, the original standard delivery charge will also be refunded. Any additional amount paid for an enhanced or expedited delivery service may not be refundable.

Please remember that your bank or card provider may require additional time to process and display the refund after we have issued it.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@anthoculture.com.