Shipping policy
Shipping policy
Dispatch
Orders are normally dispatched Monday to Friday, excluding UK bank holidays. I aim to dispatch orders on the same working day whenever possible. Orders placed after the carrier's final collection will usually be dispatched on the next working day.
Because live plants are sensitive to temperature and time in transit, dispatch may occasionally be held during extreme heat or cold, severe weather, postal disruption, or when sending would leave a parcel in the delivery network over a weekend. If a weather-related hold is needed, I will contact you. The health of the plant will always take priority.
Delivery services and charges
The delivery services available for your address, their cost, and the estimated delivery dates are shown at checkout.
- Standard Tracked Delivery: normally arrives within 2–4 working days after dispatch.
- Express Tracked Delivery: intended for next-working-day delivery after dispatch where this service is selected and available.
Delivery estimates are not guarantees unless the service shown at checkout specifically states that it is guaranteed. Weekends, bank holidays, remote destinations, severe weather, and carrier disruption can extend delivery times.
Tracking
When tracking is available, the tracking details will be sent to the email address used for your order once the parcel has been dispatched.
Live plant packaging
Plants are checked before dispatch and packed carefully to protect the foliage, pot, and growing medium during transit. Please unpack live plants promptly after delivery and allow them time to recover from their journey before repotting or making major changes to their growing conditions.
Delivery address and missed deliveries
Please check that your delivery name, address, postcode, and contact details are complete and correct before placing your order. Contact me as soon as possible if a correction is needed. Once a parcel has been handed to the carrier, I may not be able to redirect it.
If delivery is missed, please follow the carrier's tracking instructions and arrange redelivery or collection promptly. Live plants can deteriorate if left boxed or uncollected for an extended period.
Problems on arrival
If your order arrives damaged or you are concerned about the condition of a plant, please contact me within 24 hours of delivery. Include clear photographs of the plant, the internal packaging, and the outside of the parcel so that I can assess what happened and provide an appropriate resolution.
This policy does not affect your statutory rights